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Booking Policy

This is a binding legal agreement between the Property Owner and Renter. These terms shall manage the short-lease tenancy relationship between the Property Owner and Renter and the use of the Spacerenta Platform. By using the Spacerenta Platform, the Property Owner and Renter agree to accept all terms written here.

Definitions

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The “Renter/Guest” means the person who will let the Property for a short stay

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The “Property/Accommodation” means the property described in the booking form as the property to be let and includes all installations, appliances, fixtures, and fittings at or in the property(its contents). The property types include residential homes, office spaces, and event venues

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“Booking Agreement” means the agreement between the Renter and the Owner incorporating the Booking Form and the Booking Terms and Conditions in which the Owner agrees to let the Property to the Renter for a short stay

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“Booking Terms and Conditions” means the terms and conditions which apply to any booking of the Property made by the Renter

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The “Commencement Date” means the date specified as the date from which this Contract of lease/letting shall come into effect between the Owner and the Renter (once payment is received) notwithstanding the actual date of signature by any party.

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The “Period” is the duration which the Property is let to the Renter.

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The “Rent” is the daily or weekly monies payable through the Spacerenta platform on behalf of the Property Owner for the Lease/Let by the Renter.

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“Deposit” refers to a non-returnable payment (a percentage of the total payment) by the Renter to the Spacrenta on behalf of the Property Owner to confirmthe Lease/Let.

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“Service Fee” is the administration fee charged to the Renter by the Spacerenta

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“Refundable Security Deposit” is the sum agreed between the Property Owner and the Renter; a returnable deposit payable by the Renter to cover anybreakages, damages or minor repairs to the Property which may be incurred during the Lease/Let

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“Booking Form and Booking Agreement” is the form on which details are taken of the Renter and his/her party wishing to rent the Property and issigned by the Renter accepting the Booking Terms and Conditions.

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“Cancellation Policy” means the terms in which the Lease/Let can be cancelled.

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“Cancellation Fee” is the administration fee charged to the Renter by the Property Owner and Spacerenta in the event the Renter cancels the booking.

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“Arrival and Departure Times” refers to the time at which the Renter may enter the Property at the start of the Lease/Let and when the Rentershould leave the Property on the last day of their Lease/Let.

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“Welcome Pack/House Rules” refers to an information pack giving details and instructions on each Property by the Property Owner.

The Booking Agreement

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Thebooking of a property/accommodation for a lease/let will form the Booking Agreement between the Owner of the Property.

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When the Renterbooks a Property through Spacerenta, the Renter enters into a contract with the Owner of that Property. Spacerenta is only responsible for the technical platform and the administration of the booking online.

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When the Renter receives the booking confirmation, a Property Rental Services contract (a "Reservation") is established directly between the Renter and the Property Owner. By confirming your Reservation, you agree to the contract terms, which include these Terms, the specific details of your Reservation, and any applicable rules, policies, standards, or requirements mentioned in the Listing or during checkout. It is your responsibility to thoroughly read and understand these Terms and all associated Reservation details before finalizing your booking.

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The Owner permits the Renter to occupy the Property for the lease/letting period shown on the invoice of payment together with the use of its contents.

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Property Owners are not permitted to collect any additional charges outside this platform unless expressly authorized by us

Booking and Payment Terms

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The Renter must be authorised to accept the Booking Terms and Conditions on behalf of all persons named on the Booking Form and BookingAgreement.

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Bookings cannot be initiated by persons under 18 years of age.

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If applicable, a refundable Security Deposit which may be used to cover the cost of breakages, damage,loss if required and will be returned to the Renter within 14 working days of the end of the Lease/Let. It is the Renter’s responsibility toensure that the Property/Accommodation and its furniture, fixtures, fittings, and effects are left in the same state of cleanliness and order as was found at the start of the Lease/Let period. The Property Owner reserves the right to make a charge for any extra cleaning necessary as a result of failure to comply. The Owner will deduct the cost ofextra cleaning and/or breakages from the Refundable Security Deposit and forward the balance to the Renter.

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The Renter shall be responsible for seriousloss or damage which occurs to the Property or itscontents as a result of their negligence during their occupancyand is also responsible for paying appropriate compensation to the Owner. The Property Owner’s decision is final.

Property Details

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The Property Owner takes every care to ensure the accuracy of the Property description. The description of a property shows the amenities available in that property but generally does not state what is not in the property.

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Property Owner isliable for happenings outside its reasonable control, such as breakdown of domestic appliances,plumbing, wiring, temporary invasion of pests, damage resulting from exceptional weather conditions, or the Owner’s negligence resulting in loss, injury, or accident.

Cancellation Policy

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Cancellation Policy Options  Here

Owner’s Right to Refuse/Alter

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The Property Owner may, at their discretion, refuse any booking.

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Spacerenta on behalf of the Owner may cancel or alter arrangements made for the Renter whether before or during the let/lease provided that such cancellation or alteration is necessary. Please read major force majeure event policy Here

Change of Booking

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Transferred bookings are not permitted includinga transfer from one property to another, a change in the Renter, or a transfer from one date toanother.

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The Renter agrees to check all details especially the property hired and the dates required for correctness before payment is made.

Maximum Numbers of Renters

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Occupation must be limited to the maximum number of persons for the Property stated, in the available beds only.No tents, or canopies are allowed. The occupation limits are set in line with the level of services available to each Property and the insurance cover for the property issued to the Property Owner.Please read the safety policy Here.

Liability and Loss of Renter Property

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The use of Property and amenities, where offered, such as swimming pools, rowing boats, climbing frames, trampolines etc. is entirely at the user’s risk, and no responsibility can be accepted for injury or death, or loss or damage to the user or to the Renter’s personal belongings.

Right of Entry

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The Property Owner and its contractors may occasionally require non-emergency access to the Property to carry out remedial work or repairs. The Renter will be notified in advance and the Property Owner will ensure that the time spent in the Property is kept to a minimum.

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In the case of emergency the Property Owneror its representatives must be allowed immediate access.

Renter’s Obligations

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The Renter will be responsible for all payments and for any damage other than normal wear and tear to the Property or its contents.

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The Renter agrees to keep and leave the Property and its contents in the same state of repair and condition, and in a clean and tidy state as at the start of the booking period (except for reasonable wear and tear).

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The Renter must allow the Owner to enter the Property to inspect the state of it, on reasonable notice, except in an emergency when immediate access must be granted.

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The Renter must not use the Property or allow its use for any dangerous, offensive, noisy, illegal or immoral activities or carry on any act that may be a nuisance or annoyance to the Owner or to any neighbours.

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The Renter and his/her guests must comply with regulations relating to the Property as found in the Welcome Pack in the Property, on the following items such as pets, parking, waste disposal, recycling, and use of equipment and fuel.

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Smoking is not permitted in any part of the Property.

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The use of open fires, candles, or fireworks at the Property is not permitted.

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The Renter is responsible for taking out travel insurance, personal insurance for accidental damage, and personal liability.The Property Owner is not liable for any personal injury or loss of personal property that occurs during the lease/let period.

Damages and Security Charges

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If on arrival at the Property the Renter discovers that anything is missing or damaged then this must be reported to the Property Owner within 24 hours otherwise it will be presumed that the damage/loss was caused by the current Renter and a charge will be made.

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The Renter is to report any breakages, losses or damage to the Property or its contents during their stay so that they can organise replacements or repairs as part of an ongoing process. This ensures that the Property is maintained to a high standard at all times.

Occupation

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The Booking Agreement is personal to the Renter.

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The Renter must not use the Property except for the purpose of a Lease/Let during the period, and not for any other purpose or longer period.

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The Property shall be for family use only, not for youth groups or other groups or student parties without prior agreement with the Owner. The Owner reserves the right to charge an additional fee for the use of the Property by such groups.

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Spacerenta, on the Owner’s behalf, may refuse or cancel any bookings that may in their reasonable opinion be unsuitable for the Property concerned.

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The maximum occupancy of the Property shall not exceed the number stated without prior arrangement with the Owner who reserves the right to make additional charges. If the Renter wishes to hold any function or celebrations exceeding this limit it must first obtain the written permission of the Owner. If permission is granted, an additional fee may be levied.

Supply of Services

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The Owner is not responsible for a shortage of services, such as water, electricity, gas or other, at the Property where this is a result of an act or omission of the relevant service company or for any other reason outside the Owner’s reasonable control.

Complaints

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Every reasonable care will be taken to ensure that the Property is presented to the Renter to a high standard. In the event, that the Renter finds on arrival at the Property that there is a problem, or cause for complaint, the Renter should immediately contact the Owner. Reasonable steps will then be taken to assist the Renter.

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Spacerenta on the Owner's behalf, is committed to ensuring that any problems or complaints the Renter may have whilst at the Property are resolved efficiently and promptly, but as such, must be given the opportunity to do so.

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Renters must allow access to the Property by the Owners or its contractors to resolve problems or complaints. The Renter must not independently move to another accommodation without first allowing the Owner the reasonable opportunity to assist in resolving the complaint or problem. If the Renter does so, or refuses reasonable rectification, the Renter may affect their rights to compensation or repayment. Under no circumstances will complaints be dealt with if received after the Lease/Let period has ended.

Arrival and Departure Time

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Any stay that extends over this period will be subject to a charge being made for additional hours. This is important so that the Owner and its representatives have time to service the Property and prepare it for the next Let.

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The Renters will be issued with a set of keys/ electronic access card to the Property on the first day of the Lease/Let period and the Renter must return them on the last day of the period or the date of departure, if earlier. Failure to do so will incur the cost of a replacement set. This will be deducted from the refundable Security Deposit.

Right to Evict

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The Owner reserves the right to terminate the booking agreement with the Renter, if there is a serious breach of this agreement; or their behaviour endangers the safety of others; or any complaints are made of anti-social behaviour; or unreasonable breakages or damage occurs; or smoking restrictions are not observed.

Dispute Resolution

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At least 30 days before initiating an arbitration, the Renter agrees to inform Spacerenta of any complaints. Please contact us at: support@spacerenta.com

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Renter and Property each agree to send the other party an individualized notice of the dispute in writing (“Advance Notice") and attempt in good faith to negotiate an informal resolution of the individual claim.

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Failing to resolve the dispute, the Renter and Owner submit to participating in Arbitration. The arbitration shall be held in Lagos, Nigeria, and conducted in English language. The decision of the arbitrator shall be final and binding on the Parties and Parties agree to be bound by it. The cost of arbitration shall be borne equally by the Parties.

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