Spacerenta is committed to providing a pleasant and safe experience for all our users. As a guest, you play a crucial role in maintaining a respectful and welcoming community. Please adhere to the following guidelines during your stay:
Spacerenta is committed to providing a pleasant and safe experience for all our users. As a guest, you play a crucial role in maintaining a respectful and welcoming community. Please adhere to the following guidelines during your stay:
Respect for Property and Host
Treat the host’s property with the utmost respect and care. Avoid any actions that could cause damage or inconvenience.
Follow any specific rules or guidelines set by the host regarding noise levels, smoking, pet policies, or other property-specific instructions.
Communication and Transparency
Maintain open, honest, and courteous communication with your host. Notify them of any special requirements or changes in plans.
Adhere to agreed check-in and check-out times. If adjustments are necessary, discuss them with the host well in advance.
Cleanliness and Tidiness
Keep the property clean and tidy throughout your stay. Follow any cleaning instructions provided by the host.
Dispose of trash responsibly and leave the property in a neat condition upon departure.
Privacy and Security
Do not attempt to access private or restricted areas of the property without permission.
Secure your personal belongings during your stay. Spacerenta is not responsible for lost or stolen items.
Interaction with Neighbors
Respect the peace and privacy of neighbors. Avoid loud noises, especially during late hours, to prevent disturbances.
Abide by any community or neighborhood regulations that apply to the property.
Compliance with Laws
Comply with all local laws and regulations during your stay. Do not engage in illegal activities on the property.
Ensure your profile information is accurate and up-to-date, and comply with any identification requests from Spacerenta.
Feedback and Reviews
Share honest and constructive feedback after your stay to help future guests and hosts.
If any issues arise that you cannot resolve directly with the host, contact Spacerenta’s support team for assistance.
As a host on Spacerenta, you are a crucial part of our community, providing welcoming spaces for guests. Please adhere to the following guidelines to ensure a positive and professional hosting experience:
Property Maintenance and Safety
Maintain a safe, clean, and well-prepared environment for guests. Regularly inspect your property to ensure all amenities and safety features are functional.
Provide all amenities as described in your listing and ensure they are in working order.
Honest and Transparent Listings
Ensure all information in your property listing is accurate and up-to-date. This includes descriptions, photos, amenities, and pricing.
Disclose any potential issues or limitations with the property that may affect the guest’s stay.
Respect for Guest Privacy
Respect the privacy of your guests. Only enter the property during their stay if absolutely necessary and with prior notice.
Clearly disclose any security cameras or monitoring devices on the property and ensure they comply with legal standards.
Communication and Responsiveness
Respond promptly and courteously to all inquiries and booking requests. Ensure clear communication with guests before, during, and after their stay.
Offer clear check-in and check-out instructions, as well as any house rules or emergency contacts.
Managing Bookings and Cancellations
Fulfill all accepted reservations unless unforeseen circumstances require cancellation. Notify guests immediately and assist in finding alternative accommodations if needed.
Clearly outline your cancellation policy in your listing and adhere to it consistently.
Handling Issues and Disputes
Address any guest complaints or issues professionally and promptly. Seek assistance from Spacerenta support if needed.
If a guest violates property rules, address the issue calmly and professionally. Contact Spacerenta support for guidance if necessary.
Legal and Regulatory Compliance
Ensure your hosting practices comply with all applicable local laws and regulations, including zoning and safety requirements.
Fulfill any tax obligations related to your hosting activities.
Feedback and Reviews
After each guest’s stay, leave a review that reflects your experience. Your feedback helps improve the community for all users.
Encourage guests to leave reviews to help you improve and attract future bookings.
Spacerenta takes violations of the Code of Conduct seriously. Any breach of these guidelines may result in actions such as warnings, account suspension, or removal from the platform. Our goal is to ensure a safe and respectful environment for all users.
If you experience or witness any behavior that violates this Code of Conduct, please report it to Spacerenta’s support team immediately. We are committed to addressing all concerns promptly and fairly.
By adhering to these guidelines, guests and hosts help create a positive and trustworthy community on Spacerenta. Thank you for being part of our platform and contributing to a successful rental marketplace.
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