Sometimes, things come up and guests have to cancel. To keep things running smoothly, you can choose the cancellation policies for your booking: one for short-term stays and one for long-term stays.
Applies to short stays of less than 28 nights.
Full Refund
Guests are eligible for a full refund if they cancel within 24 hours of booking, provided the cancellation occurs at least 14 days before check-in.
Book on January 1st for a January 20th check-in and cancel by January 2nd to receive a full refund.
Partial Refund (7+ Days):
If guests cancel 7 or more days before check-in but not within 24 hours of booking, they will receive a 50% refund of the total booking cost.
Book on January 1st for a January 20th check-in and cancel on January 10th to receive a 50% refund.
No Refund (Less than 7 Days):
If guests cancel less than 7 days before check-in, they will not receive any refund.
Book on January 1st for a January 20th check-in and cancel on January 15th, and no refund will be issued.
Applies to long stays of 28 nights or more.
Full Refund:
For stays of 28 days or longer, guests are eligible for a full refund if they cancel within 72 hours of booking, provided the cancellation occurs at least 28 days before check-in.
Book on January 1st for a February 1st check-in and cancel by January 4th to receive a full refund.
Partial Refund:
If a guest cancels after the 72-hour window but at least 20 days before check-in, they will receive a 50% refund of the total booking cost.
Book on January 1st for a February 1st check-in and cancel on January 11th to receive a 50% refund.
Cancellation During Stay:
If a guest cancels during their stay (after check-in), the host will be paid for any nights already stayed plus an additional 30 nights from the cancellation date, or for the remainder of the reservation if fewer than 30 days remain.
Book from January 1st to March 1st, cancel on February 10th, and the host will be paid for the remaining 19 days.
Non-Refundable:
Under this option, guests will not receive any refund regardless of the cancellation timing.
This option can potentially increase earnings by attracting guests willing to commit to their bookings without the option of a refund.
Book at any time and cancel at any time before the check-in date; no refund will be issued.
Spacerenta provides an intuitive and streamlined experience for hosts to list and manage their properties. Follow these steps to successfully list your property and manage your listings efficiently.
Being a successful host involves more than just providing a place to stay. It’s about creating a welcoming environment, ensuring guest satisfaction, and managing your property effectively. Here are some tips to help you excel as a host:
Creating a safe and welcoming environment is essential for hosts to ensure guest satisfaction and property security. Here are detailed tips for hosts:
As a host, providing a seamless check-in and check-out experience can significantly enhance your guests’ overall satisfaction. Here are detailed steps to ensure smooth operations
As a host, setting the right price for your property is crucial for attracting guests and maximizing your earnings. Here are some effective pricing strategies to consider:
At Spacerenta, we ensure that hosts are paid promptly and securely for every completed booking. Here’s how the payout process works:
Find answers to common questions about listing your property, managing bookings, setting pricing, and hosting on Spacerenta.
